Terms of Service

Last updated: August 5, 2025

1. Agreement to Terms

By accessing and using the website and services of Glimmerbrook Institute ("Company," "we," "our," or "us"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Glimmerbrook Institute provides immigration consultation services for individuals seeking to immigrate to Canada. Our services include but are not limited to:

• Immigration consultation and advice
• Application preparation and review
• Document preparation assistance
• Express Entry profile optimization
• Provincial Nominee Program guidance
• Family sponsorship assistance
• Business immigration consultation

3. Professional Standards

Glimmerbrook Institute is committed to maintaining the highest professional standards. Our consultants are:

• Licensed and regulated by appropriate governing bodies
• Required to maintain continuing education
• Bound by professional codes of conduct
• Committed to providing accurate and up-to-date information

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Respond promptly to requests for additional information
• Pay all fees as agreed upon
• Follow all instructions and recommendations
• Notify us of any changes in circumstances
• Maintain confidentiality of sensitive information

5. Fees and Payment

Service fees will be clearly outlined in our service agreement. Payment terms include:

• Fees are due as specified in the service agreement
• Refund policies are outlined in individual service agreements
• Government fees are separate from our service fees
• Additional charges may apply for expedited services

6. No Guarantee of Results

While we strive to provide the best possible service, we cannot guarantee specific outcomes. Immigration decisions are made solely by government authorities. We do not guarantee:

• Approval of any immigration application
• Specific processing times
• Changes in immigration policies or requirements

7. Confidentiality

We maintain strict confidentiality regarding all client information. We will not disclose your personal information except:

• With your explicit consent
• As required by law
• To government agencies as part of your application process
• To authorized representatives with proper documentation

8. Limitation of Liability

To the maximum extent permitted by law, Glimmerbrook Institute shall not be liable for:

• Indirect, incidental, or consequential damages
• Delays caused by government processing
• Changes in immigration laws or policies
• Damages resulting from third-party actions

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Glimmerbrook Institute and is protected by copyright and other intellectual property laws.

10. Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Upload harmful or malicious content
• Violate any applicable laws or regulations

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Termination

Either party may terminate our service agreement with appropriate notice as specified in the individual service agreement. Upon termination:

• All outstanding fees become immediately due
• We will provide copies of your file upon request
• Confidentiality obligations continue after termination

13. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through:

• Good faith negotiation
• Mediation if negotiation fails
• Arbitration or court proceedings as a last resort

14. Governing Law

These Terms are governed by the laws of Ontario, Canada, and any disputes will be resolved in the courts of Ontario.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

If you have any questions about these Terms, please contact us: